Privacy policy

We collect only what we need to reply to you and to work with our clients. We never sell your data, and we do not use advertising cookies. Google Analytics runs only if you allow it.

Chat messages are processed by Google's Gemini service, so please do not type personal details in the chat. You can ask us to see, correct or delete your data at any time.

When you visit the website

Our server keeps security records of each visit: your IP address, your type of browser, the page you asked for and the time. We use them only to keep the website safe and working.

If you press "Accept analytics", Google Analytics also records which pages you visit, roughly which city you are in, what kind of device and browser you use, how fast pages load and which buttons you press. It does not receive your name, phone number or email. If you press "Reject", Google Analytics does not load at all.

Your theme setting and your cookie choice are saved in your own browser, not on our server.

When you use the chat assistant

Nishita Assistant, the chat on this website, is a computer program, not a person. When you send a message, it goes to Google's Gemini service, which writes the reply. Google also receives the earlier messages of that chat and the page of our website you are on, so that the reply makes sense.

Before a message leaves your browser, and again on our server, we remove phone numbers, email addresses, ID numbers such as PAN or Aadhaar, bank and card numbers, and the name you introduce yourself with. This works by recognizing patterns and may not catch everything, so please do not type personal or confidential details.

We do not keep a copy of your chat. It stays in your browser tab while the chat is open, and it is cleared when you close the tab or choose "End and delete chat". Messages that Google has already received are handled under Google's terms.

To stop misuse, we count chat requests using a scrambled form of your IP address that changes every day. We do not store the address itself.

When you use the contact card

If you want us to contact you, the chat offers a contact card. It asks for your name, your mobile number or email, how you would like us to reply, your company if you want to add it, and a short summary of your question that you can check and edit before you send it.

These details come straight to Nishita Solutions. They are never sent to Google's Gemini service. With them we record the page you were on, your type of browser and the notice you accepted, with the time.

When you call, email or message us

If you call us, email us, message us on WhatsApp or send an enquiry form where this website offers one, we receive what you choose to share: usually your name, phone number or email, your company and what you need. We may keep short notes of a call.

WhatsApp is run by Meta, which handles your chat under its own terms. Please do not send bank, card, password or health details through the chat, a form or WhatsApp.

If you become a client

We keep the details of your contact persons, proposals, contracts, invoices and project records. If a project needs other personal data, such as the payroll details of your employees, we first agree in writing how it is handled.

• Replies to your enquiry: you gave us your details so that we could answer you, and the Act allows us to use them for that purpose (section 7(a)). If you tell us you are no longer interested, we stop.
• Chat messages sent to Google: your consent. You give it by sending a message after the notice in the chat, and you can withdraw it at any time by ending the chat.
• Google Analytics: your consent, given when you press "Accept analytics". You can withdraw it at any time with "Cookie settings" at the bottom of every page.
• Security records, tax records and replies to lawful requests from authorities: our duties under the law.

This website runs on a server in India, behind Cloudflare's network. Some of our providers, including Google, store or process data outside India.

We use encrypted connections for the whole website, limit access to the people who need it, and check for spam and misuse. If a security incident affects your data, we will tell you without delay what happened and what you can do, and report it to the authorities as the law requires.

Under the Digital Personal Data Protection Act, 2023, you can ask us:

• For a summary of the personal data we hold about you, what we do with it and who we shared it with
• To correct, complete or update it
• To erase it, unless the law requires us to keep it
• To withdraw a consent you gave, for the future
• To name someone who can use these rights for you if you die or cannot act yourself
• To resolve a grievance about how we handle your data

To use any of these rights, email support@nishitasolutions.in, call +91 91144 22055 (Monday to Saturday, 10 am to 7 pm) or write to us at SB-18, near Durga Mandap, Dayanandnagar, Bomikhal, Rasulgarh, Bhubaneswar, Odisha 751010.

Tell us the phone number or email you used with us, so that we can find your data. Before we share or delete anything, we may send a code to that number or email to make sure it is you.

We acknowledge your request within 2 working days and complete it within 30 days.

Our grievance officer

Our grievance officer answers questions and complaints about how we use personal data. You can reach our grievance officer at support@nishitasolutions.in and +91 91144 22055 (Monday to Saturday, 10 am to 7 pm), or by post at SB-18, near Durga Mandap, Dayanandnagar, Bomikhal, Rasulgarh, Bhubaneswar, Odisha 751010.

If you are not satisfied with our reply, you can complain to the Data Protection Board of India.

This website saves a few small items in your browser that it needs to work: your cookie choice, your theme setting, and a cookie that keeps a chat together. Google Analytics sets its cookies only if you press "Accept analytics". We do not use advertising cookies.

Our cookie policy page lists each cookie and storage item, with what it does and how long it lasts. You can change your choice at any time with "Cookie settings" at the bottom of every page.