Call management CRM app
Call management CRM app for sales teams: NLCaller by Nishita Solutions
A call management CRM app is a phone app that links every business call to a lead, a remark and the next step, so follow ups stop living in notebooks. NLCaller replaces the dialer on your team's phones and adds leads, an auto dialer, follow up alarms and WhatsApp messages to each call.
- Android and iPhone
- 3 day trial of every feature
- Calls go out on your own SIM
In short
What is a call management CRM app?
A call management CRM app shows who is calling, saves what was said on the call and sets the next follow up for each lead.
NLCaller is a call management CRM app from Nishita Solutions in Bhubaneswar. It becomes the default dialer on Android and also runs on iPhone.
- Lead status and last remark on screen when the phone rings
- Outcome, remark and follow up saved in two taps after the call
- Basic Dialer at ₹0, every feature from ₹162 per user a month
Benefits
Call management CRM benefits for your sales team
What changes on the first day of calling.
Know the caller before you answer
The call screen shows the lead's name, status and last remark, even on a locked phone.
Notes that come back on the next call
A remark saved today shows on screen the next time that number rings.
Follow ups that ring like an alarm
Reminders ring at the set time, even on a locked phone or after a restart.
WhatsApp sent after the call
Write the message once. The app sends it after missed, incoming or outgoing calls.
Lists called without the keypad
The auto dialer rings each number in turn, with redial and a gap you set.
The whole team on the owner's phone
The owner sees team call logs, assigned leads and attendance without a status meeting.
Features
NLCaller call management CRM features
Grouped the way a calling day runs. Every line is a live feature listed on nlcaller.com.
Calling and dialer
NLCaller replaces the phone app, so calls, contacts and history work as before.
- Caller details on a full screen, even on the lock screen
- A choice of SIM for each call on dual SIM phones
- Call log filters for missed calls, paid clients, lost leads and spam
- Click a number in Chrome on the computer and the phone dials it
Auto dialer and redial
Pick a list and the app dials it one number after another.
- Dial filtered leads, imported lists or today's follow ups
- Redial unanswered numbers 1 to 3 times
- A ring limit and a gap between calls that the admin can lock
- Pause, skip or stop the session from any screen
Leads and telecalling CRM
Any caller becomes a lead, with the full history on one screen.
- Your own lead statuses, in your order and your colours
- Lead sources such as IndiaMART, JustDial, Facebook, Google and walk in
- Custom fields, and remarks typed or spoken
- A lost leads list for win back calls
Follow up reminders
Each promised call back rings at the exact time.
- A follow up in one tap, from 5 minutes to 1 month
- Repeats daily, weekly, monthly or yearly
- A WhatsApp message that sends when the reminder rings
- All of today's follow ups dialled as one session
WhatsApp automation and CRM
The right message goes out after calls, status changes, sales and reminders.
- Sent in the background through the WhatsApp Business API, or opened in WhatsApp ready to send
- Quiet hours, a cooldown per number and an ask before send mode
- Bulk WhatsApp campaigns with sent, read and replied reports
- A team WhatsApp inbox that stays with the business when staff leave
Team, assignment and attendance
Hand out leads and see what each caller did with them.
- Leads assigned and transferred, with the history kept
- New webhook and sheet leads shared among callers in turn
- Team call logs on the owner's phone
- Selfie attendance with office location rules
Paid clients and renewals
Turn a lead into a paying client and catch each renewal.
- The paid and due amount on every sale
- Revenue for today, this week, this month and this year
- Clients whose package ends today or in the next 7 days
- Renewal reminders before the end date
Imports and integrations
Leads arrive from sheets, files and APIs.
- Scheduled import from Google Sheets or any REST API
- Excel, CSV and JSON files
- Webhooks, and call and lead data pushed to another CRM's API
- Leads exported to CSV
Call analytics, backup and caller ID
See what the calls add up to, and keep the data on a new phone.
- Counts of missed, connected, unique and lost lead calls
- Monthly trends and custom date ranges
- Calls, leads, remarks and chats backed up, restored by signing in
- Spam flagged from other users' reports
Compare
Call management CRM app vs a phone dialer and a notebook
| Phone dialer and a notebook | With NLCaller |
|---|---|
| A name from contacts, or only a number | Lead status and last remark before you answer |
| Notes in a register that stays at the desk | Remarks saved on the lead and shown on the next call |
| Follow ups set as notifications that get swiped away | Follow ups that ring like an alarm at the set time |
| The same WhatsApp text typed after every call | One message written once and sent after each kind of call |
| Numbers dialled one by one from an Excel sheet | An auto dialer that works through the list, with redial |
| The owner asks each caller for a count | Team call logs and attendance on the owner's phone |
Price
Call management CRM price: NLCaller plans
Prices per user, as listed on nlcaller.com and checked on 28 October 2026. GST is added to prices in India.
| Plan | Price in India | Outside India | What it includes |
|---|---|---|---|
| Basic Dialer | ₹0, with no expiry | Not stated on nlcaller.com | Calling from your SIM as the default dialer, WhatsApp after every call and call analytics on the phone |
| 3 month plan | ₹254 per user a month, billed ₹762 every 3 months, plus GST | $13 per user every 3 months | Every feature: leads, auto dialer, reminders, WhatsApp CRM, team features, attendance and the web dashboard |
| Yearly plan | ₹162 per user a month, billed ₹1,944 a year, plus GST | $25 per user a year | Every feature, the same as the 3 month plan |
The 3 day trial opens every paid feature with no payment details. Calls are billed by your mobile operator on your plan, with no charge per minute from NLCaller.
Setup
Call management CRM setup: start NLCaller in 3 steps
Ask for the app
Tap Get the app on nlcaller.com. A WhatsApp chat opens, and the NLCaller team sends the app with setup help.
Try every feature for 3 days
Import a lead list, run the auto dialer and set follow ups. No payment details are needed.
Choose a plan for each user
Pick yearly or 3 month billing for the users who need the full app. The others keep the Basic Dialer.
Who uses it
Telecalling CRM for teams that call every day
The pattern is the same in each: call fast, note the outcome, follow up on time.
Real estate
Call site visit enquiries back fast and keep each buyer's budget on the lead.
Coaching and education
Follow up admission enquiries and send course details on WhatsApp after each call.
Insurance and loans
Work renewal lists with the auto dialer and keep each policy's due date.
IndiaMART and JustDial sellers
Tag leads by source, call them within minutes and send the catalogue on WhatsApp.
Travel and tours
Keep travel dates on the lead and call before the traveller books elsewhere.
Clinics and local services
Name returning callers from the client list and call back every missed enquiry.
Example
Call management CRM example: a day for a 5 person team
An illustration of how the features fit together, not a client story.
- At 10:00 the team lead imports 200 new enquiries from a Google Sheet and assigns 40 to each caller.
- Each caller starts the auto dialer on their own queue, with a 5 second gap between calls.
- After each call, the caller taps a status, speaks a remark and sets a follow up.
- Callers who were missed get the team's WhatsApp message with the price list.
- At 18:00 the owner opens the team call log and sees the calls and pending leads for each person.
On the yearly plan, 5 users cost ₹9,720 a year before GST: ₹1,944 for each user.
Limits
Call management CRM limits: when NLCaller is the wrong choice
NLCaller is made for teams that call from their own phones. Choose something else in these cases.
- You run a large contact centre that needs cloud call queues, virtual numbers or predictive dialling. NLCaller calls through the SIM in each phone.
- Your whole team uses iPhones and needs the phone's own call log in the app. iPhones do not give apps the call log.
- You need a one click connector to a CRM. NLCaller sends call and lead data through webhooks or the other CRM's API.
- You only make personal calls. The phone's own dialer, or the Basic Dialer, is enough.
FAQ
NLCaller and call management CRM questions
What is NLCaller?
NLCaller is a call management CRM app that replaces the dialer on a sales team's phones and adds leads, an auto dialer, follow up alarms and WhatsApp to every call. Nishita Solutions in Bhubaneswar makes it.
Which call management CRM app suits a team that calls from its own phones?
NLCaller suits that team. Calls go out through the SIM already in each phone, and the app adds the lead record, the follow up and the WhatsApp message around every call.
How much does a call management CRM app cost with NLCaller?
The Basic Dialer costs ₹0. Every feature costs ₹162 per user a month on yearly billing (₹1,944 a year) or ₹254 a month on the 3 month plan, plus GST. Outside India it is $25 per user a year. Prices checked on nlcaller.com on 28 October 2026.
Does NLCaller work on iPhone?
Yes. NLCaller runs on Android and iPhone. The iPhone app has every feature except the phone's own call log, because iPhones do not give apps access to it.
Do calls made through NLCaller cost extra?
No. Calls go out through the SIM in your phone, so your mobile operator bills them on your current plan. If you connect a WhatsApp Business API provider, that provider bills its own messages.
How do we get the NLCaller app?
Open nlcaller.com and tap Get the app. A WhatsApp chat opens with a ready message, and the NLCaller team sends the app and helps with setup.
What happens when the 3 day trial ends?
The paid features lock until you choose a plan. The phone keeps working on the Basic Dialer, with calling, WhatsApp after calls and call analytics.
Does every team member need a paid seat?
Only the users who need leads, the auto dialer, reminders, the WhatsApp CRM or team features. A user who only needs calling, WhatsApp after calls and call analytics can stay on the Basic Dialer.
Can NLCaller connect to our CRM or Google Sheet?
Yes, through data rather than a one click connector. NLCaller imports leads from Google Sheets, REST APIs, webhooks and Excel, CSV or JSON files, and pushes call and lead data to another CRM's API.
Can NLCaller keep call recordings?
NLCaller works with the phone's own call recorder. It imports the recordings that the recorder saves and keeps them with the calls.
Can NLCaller send bulk WhatsApp messages?
Yes, to your own leads, clients and lists. Campaigns go out in batches of 240, skip the numbers on a do not message list and report sent, delivered, read, replied and failed messages.
Can teams in Odisha get help setting up NLCaller?
Yes. NLCaller is made by Nishita Solutions in Bhubaneswar, and setup help comes on WhatsApp, so teams in Cuttack, Puri and across Odisha start the same way.
Next steps
Services that pair with NLCaller
- Lead generation campaignsCampaigns that bring in the leads your callers follow up.
- WhatsApp Business APIThe WhatsApp Business API that sends messages in the background.
- Business automationReports and reminders that run without anyone chasing.
- ODHOST web hosting plansODHOST, our other product: web hosting for your website and email.
Start here
Not sure NLCaller fits how your team calls? Ask the team that makes it.
Book a consultation, message us on WhatsApp, or call +91 91144 22055, Monday to Saturday, 10 am to 7 pm.