WhatsApp Business API setup in Bhubaneswar: Nishita Solutions, for businesses across Odisha
Reach customers on WhatsApp, with their permission.
The WhatsApp Business API connects WhatsApp to your own systems, so a team can answer one business number and send alerts automatically. Nishita Solutions sets it up on your own business account: we submit your message templates for Meta's approval, build automatic replies and alerts, connect it to your website and CRM, and train your team in Bhubaneswar or online. You get faster replies, fewer missed chats, and messages only to people who asked for them.
- Set up remotely
- Account in your name
- Messages with consent
In short
What is the WhatsApp Business API?
The WhatsApp Business API is Meta's way for businesses to connect WhatsApp to their software, for shared inboxes, automatic replies, alerts and CRM links.
Nishita Solutions sets up the WhatsApp Business API in Bhubaneswar on an account in your business name, with templates, replies and training.
- One shared inbox for your whole team
- Automatic replies and alerts by rules you approve
- Messages only to customers who opted in
Who it is for
Signs you need the WhatsApp Business API
- Customer chats come to one phone, and when that person is busy, nobody replies.
- We send order and appointment updates by hand, one message at a time.
- Our number got blocked after we sent offers to a big list.
- After office hours, enquiries wait until the next morning.
- Customers ask the same five questions all day.
- We want WhatsApp enquiries to land in our CRM without copying.
WhatsApp Business API features we set up
The API connects WhatsApp to your business: one number for the whole team, replies that run on rules, and updates sent from your own systems.
A shared team inbox
Several people answer from one business number, and you can see who replied to whom.
Automatic replies and menus
Common questions answered at once, at any hour, by rules you approve, with a person taking over when needed.
Order, appointment and payment alerts
Customers get updates the moment something changes, without anyone typing.
Message templates
Business initiated messages written and submitted for Meta's approval, which keeps your number in good standing.
Opt in capture
Opt in on your website, forms and shop counter (with a QR code), and a clear record of who agreed and when.
Website and CRM connection
Chats become leads in your CRM, with the conversation attached.
Compare
WhatsApp Business app vs WhatsApp Business API
The app suits one person on one phone. The API suits a team that needs WhatsApp connected to its systems.
| What you compare | WhatsApp Business app | WhatsApp Business API |
|---|---|---|
| Who answers | One phone and its linked devices | Several people on one business number |
| Automatic replies and alerts | Greeting and away messages, and quick replies | Replies, menus and alerts from your own software |
| Website and CRM link | Not connected to your systems | Chats can flow into your CRM |
| Approval and charges | No review by Meta and no message charges | Meta reviews the business and templates, and charges for some messages |
WhatsApp API rules to know before you start.
Consent, charges and approval, explained before any setup begins.
Messages only with consent
Messages go only to customers who gave you their number and agreed to hear from you on WhatsApp. Every promotional message lets them opt out, and opt outs are honoured at once. A person on your team can always take over the chat.
Meta's message charges
Meta charges for some WhatsApp messages, by message type and the country of the person you message, and revises its rates from time to time. These charges are paid to Meta, separate from our fee, and we explain the current rates before you start.
Meta's review
Meta reviews your business, your display name and each message template, and approval is Meta's decision. We prepare complete submissions and answer any query Meta raises.
No bought lists
We build the opt in into your website forms, counter and chats, and keep a record of it. We never use bought or scraped lists, and we never share your contacts.
WhatsApp Business API setup: four steps
Meta's review times vary and are outside our control, so we start the verification on day one.
Plan the messages
We list the questions customers ask and the updates you send, and turn them into replies, menus, alerts and templates.
Set up the account
Your WhatsApp Business account, number and display name are set up in your business name, and business verification is submitted.
Build and connect
Templates go to Meta for approval. We build the replies and alerts, add opt in capture, and connect your website and CRM.
Train and review
A written WhatsApp SOP, training for your team, and a monthly review of volumes, reply times and your number's quality rating.
Included
What you get with WhatsApp Business API setup
- A WhatsApp Business account set up in your business name
- Display name and business verification submitted to Meta
- Message templates drafted and submitted for approval
- Automatic replies, menus and alerts
- Opt in forms, QR codes and consent records
- Team inbox users, with your website and CRM connected
- A WhatsApp SOP, a training record and a monthly report
Your WhatsApp number, your account, your customers.
The WhatsApp Business account sits in your own Meta business account, in your name. If you move to another platform later, your number can move with you.
Your contacts and chat records belong to you, and we never share them.
- Account in your own Meta business account
- Opt outs honoured at once
- A person can always take over the chat
Limits
WhatsApp Business API limits: when the app is enough
The API is for teams and systems. It is not the right step in these cases.
- One person answers every chat on one phone. The WhatsApp Business app may be enough for now.
- You want to message a bought or old list. The API will not help: every message needs consent.
- You want the verified badge as part of setup. That is Meta's decision and not part of any setup.
- You need campaigns, not systems. Start with our WhatsApp marketing service.
FAQ
WhatsApp Business API questions
What is the difference between the WhatsApp Business app and the API?
The app is built for one phone and its linked devices, with no message charges. The API connects WhatsApp to your systems: several people answering one number, automatic replies, alerts from your software, and links to your CRM. It needs Meta's approval, and some messages are charged.
Does Meta charge for WhatsApp API messages?
Meta charges for some messages, by message type and the country of the person you message, and revises its rates from time to time. These charges are paid to Meta, and we show you the current rates before you start.
Can you get us the verified badge?
No one can promise it. A verified badge is Meta's decision and is not part of any setup. We can help you apply when your business is eligible.
Can we send offers to all our customers?
Only to customers who opted in to receive messages from you. Sending to people who did not opt in can get your number restricted or blocked. Campaigns to opted in customers are part of our WhatsApp and email marketing service.
Do automatic replies mean customers never speak to a person?
No. Replies handle the common questions, and a person takes over whenever the customer asks or the question needs one.
Do you need to visit our office to set up the WhatsApp API?
No. Setup is done remotely. We train your team on site in Bhubaneswar, Cuttack or Puri, or online if you are elsewhere in Odisha.
How much does WhatsApp Business API setup cost with Nishita Solutions?
Our setup fee depends on the replies, alerts, templates and connections you need, and is shared after a short consultation. Meta's message charges are separate and paid to Meta.
Does Nishita Solutions set up the WhatsApp Business API?
Yes. Nishita Solutions sets up the WhatsApp Business API for businesses in Bhubaneswar and across Odisha, on an account in your business name.
Which company in Bhubaneswar sets up the WhatsApp Business API on our own account?
Nishita Solutions sets up the account inside your own Meta business account, in your name, so your number can move with you if you change platforms later.
How long does Meta's review of our WhatsApp account take?
Meta's review times vary and are outside our control, so we submit the business verification on day one and answer any query Meta raises.
Next steps
Services that work with the WhatsApp Business API
- WhatsApp and email marketingCampaigns to your opted in customers, planned and run for you.
- Google Business ProfileA WhatsApp button on your Maps listing, answered quickly.
- Business website designClick to chat and opt in built into every page.
- Business automationAlerts that start from your own approvals, orders and reports.
Start here
Tell us where your business is stuck. We will tell you honestly if we can help.
Book a consultation, message us on WhatsApp, or call +91 91144 22055, Monday to Saturday, 10 am to 7 pm.